Service Operator

ROLE DESCRIPTION/EXPECTATIONS 

This role supports: Production Supply Chain Logistics
The role reports to: Supply Chain and Logistics Leader

Purpose and Objectives
The Service Operator is responsible for supporting production operations by ensuring materials and inventory are delivered efficiently and on time to maintain uninterrupted production flow. This role works closely with Production, Supply Chain, and Logistics teams to prioritize service requests, transport materials, and maintain inventory readiness in a fast-paced manufacturing environment.

Responsibilities/Expectations/Deliverables

• Provide production lines with materials and stock required to fulfill production demands
• Prioritize inventory drop-offs and pickups based on production scheduling needs
• Ensure all materials entering production are QC approved and properly batched
• Deliver stock and materials in a timely and efficient manner to avoid production interruptions
• Remove and transport finished goods to designated locations
• Strap skids when required
• Complete weekly scrap disposal activities
• Report quality issues or concerns to leadership
• Maintain accurate and up-to-date NEQ spreadsheets and inventory records
• Update trailer sheets and complete required Excel documentation
• Follow standard operating procedures, safety policies, and work instructions
• Participate in daily Service Shingo board meetings at 7:30 AM with the Team Lead
• Work collaboratively with Production, Supply Chain, and Logistics teams to support operational needs

Key Process Indicators (KPI’s)/Measures

• Timely delivery of materials and stock to production lines
• Accuracy of inventory records, NEQ spreadsheets, and trailer sheet updates
• Completion of inventory pickups, drop-offs, and scrap disposal activities within required timelines
• Compliance with standard operating procedures, safety policies, and work instructions
• Reduction of production interruptions related to material shortages or delays
• Quality compliance by ensuring materials are QC approved and properly batched
• Attendance and participation in daily Service Shingo board meetings
• Effective communication and teamwork with Production, Supply Chain, and Logistics teams

Role Requirements

• Valid G Driver’s License required and Drivers Abstract
• Ability to operate or willingness to train on a 5-ton truck
• Ability to be insured under HFI policies
• TDG Certification considered an asset (or willingness to obtain)
• Previous experience in manufacturing, logistics, warehouse, or production support environments preferred
• Strong organizational and time management skills
• Ability to prioritize multiple service requests in a fast-paced environment
• Strong attention to detail and commitment to safety and quality standards
• Comfortable learning and using new software, systems, and technology required for the role
• Positive attitude and strong teamwork skills
• Reliable attendance and punctuality
• Excel experience, including updating trailer sheets

Training Provided

• Service Operator qualification training
• 5-Ton Truck Training
• TDG Certification training

Compensation
Starting hourly wage is $20.14 (Level 0). Following successful completion of probation the wage increases to $22.20 per hour (Level 1), with progression to $24.47 per hour (level 2) typically occurring after approximately one year. Benefits after 3 months. Pension after 6 months.

Existing Vacancy: this post is for an existing vacancy.

For assistance applying to this position, or for any other job search related needs, please contact CSE in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.