Casual Service Assistant

Job Overview

Senior Support Services-LLG, a non-profit charitable community support service provider invites applications for a Casual Service Assistant. Reporting to the CSS Manager, the successful candidate will be a highly motivated, self-directed, detail oriented and enthusiastic individual with excellent customer service, interpersonal, and organizational skills; The candidate must relate well to clients, families, staff, volunteers, and community partners.

The successful candidate will be primarily responsible for:

• Provide support for all Community Support programs, including but not limited to Meals on Wheels, Diners Clubs, Foot Care, Transportation, Respite, LifeLine, and Reception.
• Provide coverage and assistance to other Service Assistant positions when required.
• Support clients, managers, staff, and volunteers with emphasis on strong customer service.
• Input, update, and maintain client management system (NESDA) data for CSS programs.
• Ensure effective office and telephone public relations with clients, caregivers, volunteers, and other agencies.
• Troubleshooting and problem solving with clients and volunteers over the phone.
• Other responsibilities as assigned.

Qualified candidates should possess:

• The ability to efficiently and accurately enter and manage electronic client data within defined time frames is essential.
• Certificate from a recognized Community College in Office Administration or equivalent administrative experience is preferred.
• Course and/or experience in working with seniors and volunteers preferred.
• Strong computer skills are mandatory including Microsoft Excel, Word, Internet, and Email.
• Strong organizational, multi-tasking, and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent customer service, oral and written communication skills a must.
• Valid driver’s license and access to a vehicle are required.

This position is Casual with no guarantee of hours. The schedule will be determined by the organization based on organizational needs within operating hours, 8:00am – 4:00pm Mon-Fri.

This position is unionized – SEIU Local 1 Canada.

Please submit your cover letter and resume in confidence to the attention of:

Laurie Marcellus - Human Resources Generalist

2235 Parkedale Ave. Brockville, Ontario, K6V 6B2

E-mail: lmarcellus@seniorsupportllg.ca

If you need assistance with applying to this position or have any other job search-related needs, please get in touch with CSE in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.