Field Installation & Service Technician

Employment Type: Full-Time, 37.5 hours/week
Location: Prescott, Ontario (daily office reporting; field work throughout the region)
Starting Wage: $19.00/hour (entry-level, no experience); commensurate with qualifications

About Voice2Net Corp
Voice2Net Corp is a provider of IP telephony, network infrastructure, and security solutions based in Prescott, Ontario. We pride ourselves on delivering high-quality installations and responsive service to our clients. We are looking for a motivated and skilled technician to join our growing team.

Position Overview
The Field Installation & Service Technician will be responsible for the installation, configuration, and maintenance of IP telephone systems, network infrastructure, structured cabling, and IP-based security camera systems at client sites. The successful candidate will report to our Prescott office each morning before heading out to client locations throughout the region.

Primary Responsibilities

• Install, configure, and test IP telephone systems and associated network equipment
• Run, terminate, and certify network cabling (Cat5e/Cat6 and related media) in accordance with industry standards
• Install and commission IP-based security camera systems, including cameras, cabling, and Network Video Recorders (NVRs)
• Perform service calls to diagnose and repair VoIP system issues, network connectivity problems, and security camera faults
• Maintain accurate records of work performed, materials used, and time on-site
• Communicate professionally with clients during and after installations
• Follow all health, safety, and company policies at all times

Requirements

• Valid driver’s licence with a clean driving record (abstract will be required)
• Working at Heights certificate, or willingness and ability to obtain one prior to or shortly after hire
• Comfortable working with hand and power tools, including small drills and related installation equipment
• Normal colour vision required — colour-coded wiring identification is an essential function of this role
• Ability to work independently in the field with minimal supervision
• Strong problem-solving skills and attention to detail
• Good communication and customer service skills

Assets / Nice to Have

• Experience with IP telephony platforms (e.g., 3CX, Cisco, Yealink, Poly)
• Familiarity with network fundamentals (TCP/IP, VLANs, PoE switches)
• Experience with IP security camera systems (Hikvision, Dahua, Axis, or similar)
• Structured cabling experience and/or BICSI or similar certification
• Experience using cable testers and certification tools

Compensation & Benefits

• Wage: Starting at $19.00/hour for entry-level candidates with no prior experience; rate increases commensurate with relevant experience and qualifications
• Hours: 37.5 hours per week
• Company vehicle provided for all field work
• Vacation: In accordance with the Ontario Employment Standards Act
• Group health benefit plan available to join after 3 months of employment

Working Conditions

• Report daily to the Prescott, Ontario office; field work throughout the surrounding region
• Work may involve climbing ladders, working in ceiling spaces, and lifting equipment
• Must be comfortable working at heights (certificate required)

How to Apply
Please send your resume and a brief cover letter to darcy@voice2net.com with the subject line “Field Technician Application.” Please not walk ins or calls, email only.

If you need assistance with applying to this position or have any other job search-related needs, please contact CSE in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.