IT Technician

Summary: Provides technical assistance and support to staff on a variety of IT issues. Assists the Information Technology Specialist in the development and maintenance of a reliable information technology infrastructure.

RESPONSIBILITIES:

• ·         Provide a single point of contact for end users to receive support and maintenance within the organization’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.
• ·         Troubleshoot problem areas (in person, by telephone, or remotely) in a timely and accurate fashion and provide end-user assistance where required.
• ·         Provide support and maintenance for Microsoft 365, Entra ID and other core applications.
• ·         As directed, maintains and upgrades computer systems, workstations and peripherals to ensure the functionality and integrity of RCHS hardware and software systems.
• ·         As directed, manages access to RCHS data and resources.
• ·         Administration of IP Telephony system.
• ·     Ensure adequate inventory of IT Equipment and peripherals.
• ·         Work collaboratively with the IT Specialist and other team members to seek innovative tech solutions to support RCHS programs and services.
• ·         Create new and maintain existing RCHS knowledge base articles.

 Knowledge, Skills and Abilities:

• Working knowledge of managing ticket lifecycles.
• Excellent knowledge of computer hardware and peripherals.
• Strong understanding of common windows software applications. TCP/IP networking principles required along with basic knowledge of IP telephony.

• Proficient in Microsoft 365, Active Directory, Windows Desktop Operating Systems, desktop/laptop imaging, and inventory management tools.
• Mobile Device Management (MDM) support & configuration knowledge.
• Outstanding verbal and written communication skills..
• Ability to deliver outstanding customer services and satisfaction to staff.
• Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.
• Experience and ability to facilitate one-to-one and group training sessions.
• Ability, initiative, and willingness to learn new technologies, programs and software.
• Organizational and time management skills
• Good written and oral communication skills in English, self-motivated and directed.
• Ability to work autonomously with little or no supervision.
• Strong troubleshooting skillset.

COMMON RESPONSIBILITIES:

Works in a manner that preserves confidentiality and seeks to minimize risk.

Work in a manner that incorporates health promotion and recognizes the determinants of health.

Incorporate and strengthen collaborative and interdisciplinary teamwork.

Respects and values the diversity of communities and individuals.

Supports the student and volunteer placement programs.

Promotes awareness of and participates in RCHS activities.

Contributes to the work by participating in meetings and committees.

Work regular hours of operation in locations identified by the RCHS.

Contributes to the RCHS’ practices of hiring, orienting, training and mentoring staff.

Contributes to the efforts to secure and maximize resources for current and new programs, services, and activities.

Participates in the efforts to enhance its capacity through staff development.

Supports and complies with the Occupational Health and Safety policies and procedures.

QUALIFICATIONS:

Post-Secondary School Diploma in Information /Computer Technology or a combination of relevant certifications and/or experience.

2+ Years’ minimum in troubleshooting PC systems.

2+ years minimum in service desk environment.

Extensive knowledge of Windows OS and MS 365(SharePoint, Exchange, OneDrive etc.). 

Effective communication skills and ability to manage variety of tasks in a team setting.

Fluency in English is essential.

Vehicle required for travel to other RCHS sites.

 OTHER

Ability to work flexible hours based on program needs

Valid Driver’s license

Canadian criminal record check/vulnerable sector check that are satisfactory to RCHS

For assistance applying to this position, or for any other job search related needs, please contact CSE in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.