Medical Secretary

SUMMARY:  The Medical Secretary provides administrative support functions in relation to client care to RCHS programs such as primary care. 

REPRESENTATIVE ACTIVITIES:

• Coordinates follow-up client care from appointments by processing referrals including arranging and coordinating appointments with specialist offices and diagnostic facilities, preparing consultation and other letters as directed.
• Supports the teams in managing client care by performing administrative functions including chart preparation, faxing, scanning and mailing of client information.
• Operates and maintains document management and distribution systems.
• Coordinates requests from Third Parties (i.e. Insurance, legal) ensuring forms are completed by provider and returned in a timely manner.  In addition, prepare and submit invoices for services rendered.  Track and reconcile payment.
• Manages client recall list as directed by provider and keeps address book up to date
• Coordinates with other staff to ensure exceptional delivery of services by navigating and/or providing clients with various resources
• Handles more complex privacy issues and knowledge requirements for privacy policies.
• Provides back up support to the medical receptionist as needed.
• Assists with New client intake creating charts, retrieving past information and bookings
• Contribute to RCHS’ practices of hiring, orienting, training and mentoring staff

 COMMON RESPONSIBILITIES:

• Work in a manner that preserves confidentiality and seeks to minimize risk
• Work in a manner that incorporates health promotion and recognizes the determinants of health
• Incorporate and strengthen collaborative and interdisciplinary teamwork
• Respect and value the diversity of communities and individuals
• Maintain competence and professional licence to practice
• Contribute to the efforts to secure and maximize resources for current and new programs, services and activities
• Participate in efforts to enhance capacity through staff development
• Support and comply with the Occupational Health and Safety policies and procedures
• Protects patients and employees by adhering to infection-control protocols.

 OTHER

• Ability to work flexible hours based on program needs
• Valid Driver’s license
• Canadian criminal record check and a vulnerable sector check that are satisfactory to RCHS

 QUALIFICATIONS:

• Successful completion of a recognized medical office administration program
• Three to five years administrative experience with progressive responsibility in a health setting.
• Strong organizational and problem-solving skills
• Strong communication skills (oral and written) and experience working in an interdisciplinary team
• Attention to detail
• Excellent time management skills.
• Excellent computer proficiency (MS Office applications, PS Suites or other Electronic Health Record)
• Experience working with a community-based, not-for-profit organization

If you need assistance with applying to this position or have any other job search-related needs, please contact CSE in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.