Medical Receptionist

Medical Receptionist 

Provides reception and administrative support services and operates and maintains appointment, chart, and document management systems across the entire organization. 

ACTIVITIES:

• Greets clients in a warm, welcoming, and non-judgmental manner.
• Receives all clinic telephone calls, provides information, or redirects as appropriate.
• Schedules appointments for clients with appropriate provider.
• Registers clients and updates clients’ information (i.e. OHIP numbers, pharmacies, phone numbers) and general data clean-up using electronic medical records system (EMR).
• Scans client-related documentation to the appropriate section of the EMR
• Supports the organization by performing administrative functions including faxing, printing charts and sorting and distributing medical mail.
• Schedules internal room bookings when required.
• Provide back up support to the medical secretary as needed.

COMMON RESPONSIBILITIES:

• Work in a manner that preserves confidentiality and seeks to minimize risk
• Work in a manner that incorporates health promotion and recognizes the determinants of health
• Incorporate and strengthen collaborative and interdisciplinary teamwork
• Respect and value the diversity of communities and individuals
• Maintain competence and professional license to practice
• Support the student and volunteer placement programs
• Promote awareness of and participate in RCHS activities
• Contribute to the work by participating in meetings and committees
• Work both regular and extended hours of operation in locations identified by RCHS
• Contribute to RCHS’ practices of hiring, orienting, training and mentoring staff
• Contribute to the efforts to secure and maximize resources for current and new programs, services and activities
• Participate in efforts to enhance capacity through staff development
• Support and comply with the Occupational Health and Safety policies and procedures
• Protects patients and employees by adhering to infection-control protocols.

 OTHER

• Ability to work flexible hours based on program needs
• Valid Driver’s license
• Canadian criminal record check and a vulnerable sector check that are satisfactory to RCHS

 QUALIFICATIONS:

• Diploma in Medical Office Administration or equivalent, relevant work experience in a primary care clinic or post-secondary school diploma or degree in office or business administration is required.
• Three to five years administrative experience with progressive responsibility, preferably in a health care setting.
• Experience with administration support to health professionals and management.
• Experience and interest in working with multi-disciplinary teams.
• Knowledge of medical office procedures
• Knowledge of telephone systems.
• Knowledge of EMR software.
• Excellent interpersonal skills.
• Excellent oral and written communication skills, telephone skills.
• Proficiency in typing and the use of computers and various software applications, including the Microsoft Office Suite programs.
• Ability to work in a fast-paced environment
• Strong organizational and prioritization skills
• Essential time management skills
• Strong attention to detail

If you need assistance applying to this position or have any other job search-related needs, please get in touch with CSE in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.