Dispatcher & Customer Service Representative

Reports to: Location Manager & Controller
Location: Winchester, ON

KEY RESPONSIBILITIES

Dispatch and Logistics Coordination 

• Receive and process customer orders, ensuring accurate and timely dispatch of deliveries.
• Coordinate drivers and delivery schedules to maximize efficiency and customer satisfaction.
• Provide clear and accurate delivery instructions to drivers while monitoring schedules to adjust for delays or changes. 
• Maintain communication with customers regarding order status, delivery times, and any potential changes. 
• Work closely with internal teams to ensure product availability and efficient order fulfillment. 

Customer Service & Sales Support 

• Serve as the first point of contact for customers by answering calls, responding to inquiries, and assisting with product or service-related questions. 
• Maintain a high level of customer satisfaction by resolving concerns professionally and efficiently. 
• Process invoices, handle customer accounts, and assist with payment-related inquiries. 
• Support counter sales by assisting walk-in customers and helping with product selection when necessary. 
• Maintain office records, filing systems, and up-to-date inventory using company software (Navision/ Business Central). 
• Assist with loading boxes and bags for customers when needed. 

WORKING CONDITIONS

• Seasonality of the role requires long hours during the Spring and possibly into Summer (90+ hours/week), managing multiple priorities in a fast-paced environment. 
• Frequent communication with customers regarding orders, account, and service inquiries.
• Physical Requirements; occasional lifting and loading of products for customers. 

MINIMUM QUALIFICATIONS & SKILLS

• Post-secondary diploma or degree in Agri-Business, Business Administration, Logistics, or a related field is preferred.
• 2 or more years of office administration, dispatch, or logistics experience, preferably in agriculture, transportation, or retail setting.
• Understanding of the agricultural industry and willingness to learn company operations.
• Ability to interact professionally with customers, suppliers, and team members.
• Experience with Microsoft Office Suite and willingness to learn company dispatch and inventory management software. 
• Ability to prioritize tasks, manage time effectively, and work under pressure while maintaining accuracy. 
• Valid Driver's License required. 

Apply today! 

We look forward to hearing from you. 

For assistance applying to this position, or for any other job search related needs, please contact CSE in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.