IT Technician

RESPONSIBILITIES:

• 1.    Provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.
• 2.    Troubleshoot problem areas (in person, by telephone, or remotely) in a timely and accurate fashion, and provide end-user assistance where required.
• 3.    Provide support and maintenance for Microsoft Active Directory (including Azure AD), Microsoft 365, and other core Windows applications.
• 4.    As directed, maintains and upgrades computer systems, workstations and peripherals to ensure the functionality and integrity of RCHS hardware and software systems.
• 5.    As directed, manages access to data and IT resources (file shares and user account/rights)
• 6.    Administration of IP Telephony system
• 7.    Ensure adequate inventory of IT Equipment and peripherals
• 8.    Work collaboratively with the IT Administrator and other team members, to seek innovative tech solutions to support RCHS programs and services

Post-Secondary School Diploma in Information /Computer Technology or a combination of relevant certification (A+) and experience.

• 2+ Years’ minimum in troubleshooting PC systems
• 2+ years minimum in help desk environment
• Extensive knowledge of Windows OS, MS 365,  
• Effective communication skills and ability to handle variety of tasks in a team setting.
• Fluency in English is essential.

see our website for more details. https://www.rideauchs.ca/careers/it-technician

For assistance applying to this position, or for any other job search related needs, please contact CSE in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.