Front Counter/Dispatch

First Stop Tool & Equipment Rentals Ltd. is a family-run business operating in Kemptville since 1994. We've got all the tools and equipment you need to get the job done! We enjoy providing the best service and giving contractors and handymen advice to help them get their job done efficiently. We are seeking a motivated Front Counter/Dispatch person to assist with day-to-day operations.

Requirements:

Must be able to learn about all the equipment we have in order to give the customer the right equipment. Knowledge of tools, building and small engine repairs an asset.

• Minimum 5 years client service
• Minimum 3 years computer skills
• Capable of handling high demand situations
• Organization and time management skills a must
• Great communication skills in person and on the phone
• Punctual, motivated, and innovative
• Answer phones, greet and assist customers find the right tool for the job
• Accurately quote hourly, daily, weekly and monthly rates
• Create and maintain rental contracts accurately
• Dispatch and make timetable for drivers and make sure equipment is not double-booked
• Check emails for front counter and answer in a timely manner
• Answer customer inquiries and call on store accounts
• Check accuracy of rental invoices
• Encourage repeat business
• Handle customer complaints
• Instruct customers on proper use of equipment; Help load and unload equipment
• Inform mechanic of needed repairs
• Maintain clean display areas
• Complete checklists daily and help with other tasks as necessary

Resumes can be forwarded to: Neill Earl neill@firststoprentals.com