Front-Line Office Assistant

The Village of Merrickville-Wolford requires a Front-Line Office Assistant.

Job Title:  Front Line Office Assistant

Position Summary:

Primary public contact position of the municipality. Provides customer service and administrative support to ensure a prompt, efficient and polite response to customer inquiries. Work is performed under the direct supervision of the Manager of Finance-Treasurer and in accordance with established policies and procedures.

Primary Duties:

•       Greets and directs the general public and answers the telephone;   
•       Accepts and issues receipts for in-person payments; processes online payments; prepares bank deposits;
•       Types correspondence, agreements, reports, forms etc. as directed by the Manager of Finance/Treasurer;
•       Inputs and maintains the facility bookings for all municipal venues;
•      Processing of all incoming and outgoing mail, including delivery and pick up at the post office;   
•       Maintains inventory of office stationery and orders supplies;   
•      Maintains databases for a variety of functions including, Landfill Passes, Garbage Bag Tag Sales, and Dog Licences  
•      Update and post to municipal website and community bulletin boards, as required;  
•     General filing and records management duties;  
•     Prepares meeting rooms in advance of Council/Committee meetings;    
•     Other duties as assigned. 

Required Knowledge/Skills:

•      Post-secondary education;   
•      Thorough knowledge and use of office equipment and procedures including Office 365, and financial software                       (knowledge of MuniSoft would be an asset);     
•      Exceptional customer service skills and professionalism while dealing with Council, the public, fellow staff members and       outside agencies;      
•      Numerical sense and knowledge regarding general accounting practices;     
•      Possess a positive attitude;      
•      Willingness to learn and assist all departments;      
•      Excellent organizational and time management skills to prioritize workload to ensure deadlines are met;    
•      Outstanding verbal and written communication skills, with a strong emphasis on attention to detail;     
•      General knowledge of municipal operations and organizational structure; and   
•      Ability to work as part of a team, as well as independently.     
•      Critical thinking and problem-solving in order to deal with various issues that may arise;    
•      Responding courteously to visitors and callers, and responding to and/or referring incoming telephone calls and public           requests to the appropriate staff member

The successful candidate will have exceptional communication skills, attention to detail, general accounting knowledge, and a positive attitude. Must have previous experience in office administration and a thorough knowledge of Microsoft 365.

Knowledge regarding municipal government would be considered an asset.

The successful candidate will also be required to have a current OPP security check. Pay range is $21.80 – $26.52 per hour.

Applications should be clearly marked “Front Line Office Assistant” and addressed in confidence to:

Kirsten Rahm, Treasurer
Village of Merrickville-Wolford
P.O. Box 340, 317 Brock St. W.
Merrickville, ON K0G 1N0

Email:  finance@merrickville-wolford.ca

Deadline for applications: Friday March 15, 2024 @ 4:30 p.m.

We thank all those who apply but only those invited for an interview will be contacted. Information is collected in confidence under the Freedom of Information Act. The Village of Merrickville-Wolford is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in all employment activities, in keeping with the Ontario Human Rights Code. Please let us know if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process.

For assistance with job search and application preparation, unemployed individuals are invited to register with CSE Consulting. For more information about the benefits of registering with CSE, please contact us in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.