Service Manager

Kemptville Full Time

Dan R Equipment - Winchester - Job Details

Posted: Nov 25, 2020
Expires: Dec 18, 2020

Service Manager

Dan R Equipment is hiring a talented Service Manager professional to join our team.
Dan R Equipment offers full time hours with competitive pay and employee benefits. Bilingual is an asset

Responsibilities for Service Manager:

-Maintain a positive attitude while leading a team of 5 or more service Associate's in an efficient and productive manner
-Anticipate service associate needs using proper leadership techniques and proven problem-solving methods
-Have a full working knowledge of the service procedures to respond to every customer and service associate inquiry
-Manage all service providers and review yearly contracts as needed to be able to maximize profitability
-Monitor customer problems to ensure a high level of response time and proper problem resolutions
-Understand how to make changes to the company knowledge base to anticipate the needs of your team
-Develop a standard operating procedure handbook and a marketable service catalog for customers
-Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes

Qualifications for Service Manager

-Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service Associate's
-Must be able to lift 50 pounds or less in order to properly serve customers if required
-Working knowledge of Windows computers, essential programs, and performance metrics applications
-Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department of at least five employees
-Set reportable metrics to measure and maintain performance and health of the company's service department
-Report to CEO the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report
-Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions
-Demonstrated ability and proven track record of effective marketing campaigns and employee management

Please note only those selected for interviews will be contacted.

Resumes can be emailed to:

For assistance with job search and application preparation, unemployed individuals are invited to register with CSE Consulting. For more information about the benefits of registering with CSE, please contact us in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.


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