Customer Service/Account Representative

Customer Service / Account Representative Smiths Falls

DESCRIPTION OF THE ROLE
If you are a customer-focused, tech-savvy individual who enjoys working in a gym
environment, this position could be yours! The Customer Service / Account
Representative is responsible for maintaining the overall accuracy of our customer
accounts, responding to customer inquiries and offering solutions to drive company
revenue: other customer service and administrative tasks as needed.
MAIN DUTIES
Account Representative
● Complete all administrative paperwork and tasks accurately and promptly.
● Follow-up calls to members and clients for late payments, expired credit cards,
balance Owings, etc.
● Maintain spreadsheets of all account maintenance activities
● Prioritize assigned duties
● Create and post job descriptions to online job postings and manage applications
that come in.
● Organize files (contracts & forms) in google drive to be accessible.
Customer Service
● Provide exceptional customer service by greeting every member and prospect,
greeting them by their names
● Proactively manage and resolve all member concerns and complaints, escalate
serious concerns and complaints to the manager for resolution.
● Maintain up-to-date knowledge of gym and fitness programs, products, and
services and promote t them to prospective customers.
● Lookup class and trainer schedules, register and sign Clients in for fitness
classes and Personal Training consultations, check clients into t the Gym and
have clients complete all necessary paperwork.
● Review and reply daily to emails and messages from customers.
● All other customer service duties and responsibilities as needed.
 

WORK ENVIRONMENT
This position, required to work approximately 30hr/week beginning with the following
schedule; Monday, Tuesday and Thursday from 8 am - 4 pm, with the possibility of
turning into full-time hours. This position is not a remote opportunity.
 

EMPLOYMENT REQUIREMENTS
● High School diploma/GED equivalent required.
● A related degree or diploma is an asset but not required.
● Intermediate computer skills
● Proficiency with Mindbody Online system is an asset but not required
● Strong customer service skills
● Excellent problem-solving skills
● Ability to work independently as well as part of a team

Benefits of working with Functional Performance Fitness
Fun work environment
Supportive team
Free gym membership
Competitive Salary based on experience
Opportunity for growth

COVID-19 considerations:
To keep our employees safe, we are following local and provincial guidelines.

If you are interested in being considered for this opportunity, email your resume and
cover letter to j obs@functionalperformancefitness.ca. We regret that we will only
contact those selected for an interview.

For assistance with job search and application preparation, unemployed individuals are invited to register with CSE Consulting. For more information about the benefits of registering with CSE, please contact us in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.